UX EVALUATION METHODS

TRUE Tracking Realtime User Experience

SHARE THIS METHOD
Share on facebook
Share on twitter
Share on linkedin
Share on email

Summary

Games software is instrumented to track behavior.
Users report reactions throughout test.
Live video record is indexed to events.

Description

Participants play a game and their behavior and reactions are recorded on logs and a video.

Strengths

Objective
Rapid
Can be done in groups
Track record of produt impact
Used to assess design goals

Weaknesses

Requires sw development
Requires lab

References describing the method

Kim, J. H., Gunn, D. V., Schuh, E., Phillips, B., Pagulayan, R. J., and Wixon, D. 2008. Tracking real-time user experience (TRUE): a comprehensive instrumentation solution for complex systems. In Proceeding of the Twenty-Sixth Annual SIGCHI Conference on Human Factors in Computing Systems (Florence, Italy, April 05 – 10, 2008). CHI ’08. ACM, New York, NY, 443-452.