A modular questionnaire for evaluating Service User eXperience (ServUX). The questionnaire is constructed of modules, each addressing distinct aspects of ServUX: cross-platform and crossmedial interaction, user-driven service composition, social communication and construction, dynamic content and functionality, contextual computing, and other ServUX-related issues such as trust and privacy.
ServUX questionnaire is to be used after the participant has used the service.
Covers a broad set of pragmatic-hedonic aspects of modern web service UX. Quick and lightweight in iterative service development.
Flexible, modular structure.
Can be used online/remotely.
Needs to be complemented by other tools to gain an in-depth understanding of the subjective experiences of web service users.