UX EVALUATION METHODS

Human Computer trust

SHARE THIS METHOD
Share on facebook
Share on twitter
Share on linkedin
Share on email

Summary

The Human Computer Trust scale is a psychometric instrument specifically designed to measure human-computer. Both cognitive and affective components of trust are measured; the affective components are the strongest indicators of trust.

Strengths

instrument has been studied and tested; but no full validation reported yet

Weaknesses

– same drawbacks as with all subjective scales

References describing the method

Madsen, M., Gregor, S.: Measuring Human-Computer Trust. In: Gable, G., Viatle, M. (eds.) 11th Australasian Conference on Information Systems, p. 53 (2000)
http://en.scientificcommons.org/43562260