DRM is a self-report method during a field study. Instead of reporting all use cases with the system each day to a diary, the participant picks e.g. 3 most impactful experiences each day to be reported.
Participants captured their daily experiences at the end of each day. This process consisted of two main activities: day reconstruction, and experience narration. In day reconstruction, participants listed all activities of the day that somehow related to the product. A brief name and an estimation of time spent were recorded for each activity. In experience narration, participants were asked to pick the three most impactful, either satisfying or dissatisfying, ex-periences of that day. They were explicitly instructed to
DRM combines the advantages of an offline method with the accuracy of introspective approaches such as the Experience Sampling.
Analysing the stories is rather laborious.
Field studies are possible for (almost) ready products only.
Karapanos, E., Zimmerman, J., Forlizzi, J, Martens, J-B., User experience over time: An initial framework, in CHI ’09 Proceedings, 2009, ACM, pp. 729-738.
