Privacy Policy

Experience Research Society (EXPRESSO for short) is a not-for-profit international association registered in Finland. More information on the purpose and bylaws of EXPRESSO are available at

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.


What data do we collect?

EXPRESSO collects the following data:

  • Personal identification information (Name, email address, billing address)
  • Personal expertise/interests information regarding experience research

How do we collect your data?

You directly provide EXPRESSO with most of the data we collect. We collect data and process data when you:

  • Register as a member of EXPRESSO
  • Register online or place an order for any of our events or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

EXPRESSO may also receive your data indirectly from the following sources:

  • Organizers of events that are affiliated with EXPRESSO.

How will we use your data?

EXPRESSO collects your data so that we can:

  • Manage your account.
  • Process your registrations and orders.
  • Inform you about EXPRESSO events and services we think you might like.
  • Present your information in the Member Directory.

When EXPRESSO processes your registrations, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.


How do we store your data?

EXPRESSO securely stores your data at eco-friendly GreenGeeks hosting service,

EXPRESSO will keep your membership registration information for the duration of your membership, and for one year after the membership has expired. Once this time period has expired, we will delete your data by removing the membership information from the members’ database.



EXPRESSO exists to serve its members through events and services that help the members to get more information about experience research and to connect to experience researchers across continents and disciplines.

To serve the above purpose, EXPRESSO informs the members and the public of the events, news, and services serving the purpose of the association. When registering as a member, you agree to be added to the relevant email lists targeted to serve the members. EXPRESSO would like to send you information about events and services that we provide for members and the public, as well as those provided by our close collaborators, such as 7 Experience Summit organizers or related subcontractor companies. EXPRESSO does not share your personal information with our sponsors unless you agree to share your information in the Member Directory.

You have the right at any time to stop us from contacting you for the above purposes.


What are your data protection rights?

EXPRESSO would like to make sure you are fully aware of all of your data protection rights. We follow the EU General Data Protection Regulation (GDPR), according to which every EXPRESSO member is entitled to the following:

The right to access – You have the right to request EXPRESSO for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that EXPRESSO correct any information you believe is inaccurate. You also have the right to request EXPRESSO to complete the information you believe is incomplete.

The right to erasure – You have the right to request that EXPRESSO erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that EXPRESSO restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to EXPRESSO’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that EXPRESSO transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email



Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

EXPRESSO uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Facilitating secure payments

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – EXPRESSO uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Analytics – EXPRESSO uses cookies installed by Google Analytics to track anonymous website usage data for our internal website analytics.
  • Payments – EXPRESSO uses cookies installed by PayPal in order to facilitate secure membership payments.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Privacy policies of other websites

The EXPRESSO website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy

EXPRESSO keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 3 August 2021.


How to contact us

If you have any questions about EXPRESSO’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: or


How to contact the appropriate authority

Should you wish to report a complaint or if you feel that EXPRESSO has not addressed your concern in a satisfactory manner, you may contact the District Court of Western Uusimaa (Län­si-Uu­den­maan kä­rä­jä­oi­keus) in Finland.